Resolved -
Dear customers,
At 11:46 a.m. CEST, a disruption occurred in our core routing system.
This caused the following services to go down:
- Customer Interface and API 11:46 a.m. – 12:01 p.m. CEST
- Livestreaming 11:54 a.m. – 12:40 p.m. CEST
- Distributed Storage 11:54 a.m. – 12:33 p.m. CEST
All services are now back up and running.
The incident is currently under investigation. Once the investigation is complete, we will provide you with further information in the course of next week.
We are doing everything we can to prevent such problems in the future and are continuously working to improve our systems.
We apologise for the disruption and thank you for your understanding!
Kind regards,
Julius Thomas
3Q GmbH
Oct 2, 11:02 UTC
Monitoring -
The issue has been solved and we are investigating the cause.
Services are back again, failed Livestreams are restarting.
Oct 2, 10:45 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 2, 10:36 UTC
Update -
We are identifying issues within our Ipv4 Network
Oct 2, 10:20 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 2, 10:19 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 2, 10:17 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 2, 10:13 UTC
Identified -
We are experiencing a widespread disruption in our routing and are already working hard to find a solution.
Oct 2, 10:13 UTC
Investigating -
We are currently experiencing routing issues on our infrastructure which causes reduced redundancy on some services.
Oct 2, 09:55 UTC
