Player Release v5.4.1
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 2025 - 22:00 UTC
Scheduled - In this maintenance we will deploy Player Release v5.4.1; Release notes: https://releasenotes.docs.3q.video/current-release-notes/player

In case of an issue, we'll rollback the deployment.
Nov 30, 2025 22:00-23:00 UTC
Platform Operational
Customer Interface Operational
REST API Operational
DNS Operational
Live Ingest Operational
Encoding Engine Operational
Media Delivery Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Software framework upgrade Dec 2, 2025 07:00-08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 2025 - 14:30 UTC
Scheduled - Dear SDN user,

during this maintenance we are upgrading the framework of our software.

We do not expect any downtime during this procedure.

If you have any questions, please feel free to contact our support team.

Kind regards,
Your 3Q Team
Nov 28, 2025 - 14:25 UTC
System Metrics Month Week Day
Encoding queue (file-based, on-demand)
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Platform uptime
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Platform Response Time ?
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Player Configuration Delivery
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Media Delivery uptime
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Media Delivery Response Time
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REST API update
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REST API Response Time
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DNS uptime
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DNS Response Time
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Nov 30, 2025

Unresolved incident: Player Release v5.4.1.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Updating the format of language tags used in our HLS / DASH manifests
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 UTC
Scheduled - Dear SDN user,

To better support language variants (e.g. "British English" vs. "American English") during this maintenance we will be updating the format of language tags used in our HLS / DASH manifests from ISO-639-2 to IETF BCP 47.

If you are not using our player for playback, please ensure that your player supports IETF BCP 47 language tags before the switch.

This applies to all newly encoded/packetized VoD files after this change.

Here is a example with the BCP 47 language codes: https://playout.3qsdn.com/embed/0dbf70f9-d75a-4208-a0db-c6193a6cd70a

We do not expect any downtime during this procedure.

If you have any questions, please feel free to contact our support team.

Kind regards,
Your 3Q Team
Nov 18, 14:05 UTC
Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

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